Frequently Asked Questions
Everything you need to know about our nutrient-rich snacks and shipping.
Are Purely Elizabeth products gluten-free and vegan?
Yes, our products are certified gluten-free and the majority of our line is vegan-friendly. We use high-quality, plant-based ingredients like quinoa, amaranth, and chia seeds.
What is your shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Do you offer a subscription service?
Absolutely. You can choose to subscribe and save 10% on your favorite granolas and oatmeal. You can customize your delivery frequency and cancel at any time through your account settings.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrived damaged or if you received the wrong item, please contact our support team within 14 days for a replacement or refund.
Are your products Non-GMO Project Verified?
Yes, we are committed to transparency and clean eating. All of our core products are Non-GMO Project Verified to ensure you are getting the best quality ingredients.
How should I store my granola to keep it fresh?
To maintain maximum crunch and freshness, we recommend storing your granola in a cool, dry place. Once opened, ensure the bag is zipped tightly or transfer the contents to an airtight container.