Returns & Exchanges

At Purely Elizabeth, we want you to love your snacks; if you are not completely satisfied with your purchase, please contact us within 30 days for a resolution. Due to the perishable nature of our food products, we cannot accept physical returns, but we are happy to offer replacements or refunds for quality issues.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and details regarding the issue with your product.

• 2.
  Provide Documentation

  Include photos of the packaging and the lot code found on the back of the bag to help our quality control team.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, a replacement shipment will be processed or a credit will be applied to your original method of payment.